This page sets out well-defined expectations; specifically, we ship only within the United States. Under this approach, standard shipping is free for every U.S. In addition, order, and tracking information is provided after shipment.
With precise service in mind, our operating rule is that If tracking shows a delivery problem, or if an order arrives damaged or incomplete, contact Support@canadapoket.shop or (681) 568-9153. In practical terms, we will work with the carrier and provide an appropriate resolution under our Refund Policy.
For practical expectations, the applicable standard is this: orders are normally processed within 1-2 business days, excluding weekends and U.S. Where applicable, public holidays. Where applicable, after dispatch, estimated transit time is 4-6 business days. As a related point, these timeframes are estimates; carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.
This page sets out careful process; specifically, free standard outbound shipping does not reduce the 30-day no-reason return right. Consistently with this rule, for every approved no-reason return or exchange and every return caused by a quality problem, canadapooch pays return shipping and provides a prepaid label or equivalent free arrangement. Where applicable, Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
To provide precise service, this section confirms that shipping confirmation and a tracking number are sent to the contact information supplied at checkout. Where applicable, customers are responsible for providing a complete and accurate delivery address. Where applicable, Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.
Merchant Information
To provide careful service, this section confirms that the business name is canadapooch. From a customer-service standpoint, the complete physical address, which is also the default return address, is 414 8th St, Huntington, West Virginia, 25701, United States. For that reason, the customer contact telephone number is (681) 568-9153. Consistently with this rule, the storefront brand name is canadapooch. At the same time, the customer contact email is Support@canadapoket.shop.