To provide accountable handling, this section confirms that we offer a 30-day no-reason return and exchange policy. For that reason, you may request a return or exchange within 30 days after delivery without having to provide a reason.
For consistent expectations, the applicable standard is this: after we receive and inspect the return, we will notify you of the decision. At the same time, approved refunds are issued to the original payment method within 5-10 business days. Where applicable, a bank or card issuer may require additional time to post the credit.
With consistent service in mind, our operating rule is that to begin a return or exchange, contact us at Support@canadapoket.shop before sending the item. Where applicable, once approved, canadapooch provides a prepaid return shipping label or an equivalent free return arrangement. Under this approach, the merchant pays return shipping for both approved no-reason returns and returns involving damage, defects, quality problems, missing parts, or an incorrect item. Within the same framework, items sent without prior authorization may not be accepted.
For a clear account of our service, the relevant position is that the default return address is 414 8th St, Huntington, West Virginia, 25701, United States. In practical terms, do not send a return until instructions have been provided. Consistently with this rule, for assistance, contact Support@canadapoket.shop or (681) 568-9153. Where applicable, Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
With well-defined store practice in mind, our operating rule is that returned items should include their components and original packaging when reasonably possible. From a customer-service standpoint, the following are not eligible for no-reason return: customized or personalized goods, clearance or final-sale goods, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods. As a related point, these exclusions do not limit remedies for defective or nonconforming products or any non-waivable consumer rights.
Merchant Information
Our commitment to clear store practice means that the business name is canadapooch. For completeness, the complete physical address, which is also the default return address, is 414 8th St, Huntington, West Virginia, 25701, United States. In practical terms, the customer contact telephone number is (681) 568-9153. In addition, the storefront brand name is canadapooch. Accordingly, the customer contact email is Support@canadapoket.shop.