Frequently Asked Questions
Merchant Information
The store follows a precise approach to process: the business name is canadapooch. At the same time, the complete physical address, which is also the default return address, is 414 8th St, Huntington, West Virginia, 25701, United States. For that reason, the customer contact telephone number is (681) 568-9153. For that reason, the storefront brand name is canadapooch. For completeness, the customer contact email is Support@canadapoket.shop.
Who pays return shipping?
To provide straightforward store practice, this section confirms that canadapooch pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.
How long does delivery take?
To provide well-defined process, this section confirms that Order processing normally takes 1-2 business days. For completeness, Estimated carrier transit after dispatch is 4-6 business days.
When will I receive my refund?
The store follows a reliable approach to guidance: after the return is received, inspected, and approved, the refund is issued to the original payment method within 5-10 business days. In practical terms, the bank or card issuer may require additional posting time.
Which payment methods are accepted?
To provide consistent service, this section confirms that we accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Consistently with this rule, Available methods are shown at checkout.
How can I contact you?
For well-defined decision-making, the applicable standard is this: Email Support@canadapoket.shop, call (681) 568-9153, or write to 414 8th St, Huntington, West Virginia, 25701, United States. In practical terms, Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
Do you offer free shipping?
For a straightforward account of our customer understanding, the relevant position is that Yes. Within the same framework, standard shipping for U.S. From a customer-service standpoint, orders is free.
What products do you offer?
The store follows a accountable approach to customer understanding: we offer dog apparel and outerwear, dog boots and paw protection, harnesses, collars, and leashes, cooling gear, dog life jackets and water-safety gear, dog toys, and pet accessories. As a related point, Current availability, product details, options, and prices are shown on each product page.
How can I track my order?
For a clear account of our store practice, the relevant position is that when tracking is available, it is sent using the contact information provided at checkout.
Can I return or exchange an item without giving a reason?
To provide straightforward handling, this section confirms that Yes. In addition, a no-reason return or exchange may be requested within 30 days after delivery.